Cigars International Review: Can you Trust Them?

Cigars International History

Cigars International was established in 1996 and has since become the fastest growing retailer and authority for all things cigars. They are an online and direct marketer of quality, handmade cigars, accessories, gifts and much more. With their Corporate Headquarters located in Bethlehem, PA.

Cigar International is home to the nation’s largest cigar humidor. A cavernous, 49,000 square foot fortress securing over 80,000,000 tasty premium cigars, pipes, pipe tobacco and accessories. They carry over 850 cigar lines. I consider Cigars International as the Walmart of online cigars, they one of my go to places to compare prices for the best deals. They consider themself  as the King Kong of cigar companies.

What Cigars International Has To Offer

CI owns a lot of cigar brands themselves. They offer a lot of “house” brands (only sold through them).  I have smoked a few and I must admit that I have ran into some great smokes at a great price along with some cigars I would not give to the buddy that always sponges off me..

One thing CI does well is that they cover all price ranges and cigar types. They carry cigars for every buyer. For example, they always have great deals on bundled cigars for under $1 per cigar up to the top shelf beauties like Opus X and Padrons.

Cigar International usually offers some type of free shipping options.

Cigar International Website Review

CI’s website may not be the best site to behold but it gets the job done. Visiting them for the first time, you may not know where to start. They have cigar deals, banners, 5-pack ads and sampler ads all over the first page. These of course are the current deals that you may want to look through.

Looking at the cigars Cigar International offers, especially the house brands, I suggest taking those descriptions with a grain of salt. It seems like every online cigar store tries to out do each other on the crazy story behind a specific cigar. I usually just skim the description and head right the user reviews. Of course everyone has different taste, so keep that in mind.

What’s more, their prices are really affordable. Certainly, a great place to buy cigars online with lots of special deals and sampler packs being offered regularly.

It is always key to read customers reviews closely. We are social animals and many people like to have their voice heard. CI gives customers this importunity. You check to see how many reviews a product has and get real feedback form people who has tried that cigar.

Cigars International Reputation

Cigar International’s customer rating system has suffered a bit this year due to some administrative in-house issues but they are trustworthy and worth giving a shot. Recently there have been lots of negative reviews for Cigar International and complaints that customer service isn’t responding to calls and that cigars took weeks to get to their final destination.

On March 7, 2017, BBB contacted the company regarding an unusual influx in the number of complaints and customer reviews regarding the non-delivery of cigar orders since the beginning of 2017.  The company responded by stating that they purchased a new software program and that there was a temporary malfunction causing a back-up in orders.  They stated that the problem appears to be fixed and that orders are being filled as quickly as possible.

Something was obviously wrong somewhere, but whatever it was has all been sorted now as I just recently used their services and it was satisfactory.

Cigars International Review Overview

• Are they a legit company? Yes
• Are they trustable? Yes though they had some issues in early 2017 with a “in-house process” that has been fixed.
• Are their cigars good? Yes and No. Just like everything else in life, some “house brand” cigars are good others are bad. They carry just about any cigar you can think of.
• Are the prices good? Yes, they are in my top three sites to check prices.
• Do they spam you if you join mailing list? No, you will get emails but nothing crazy. We suggest getting a catalog sent to your house. It is always entertaining to read and drool over all the cigars.
• How is shipping? I get my cigars within a week in good shape. I always try to use free shipping.

Categorised in: Online Cigar Shops